Privacy Policy
Your privacy is important to us. This policy explains how VenueHack collects, uses, and protects your personal information.
Last Updated: November 23, 2025
VenueHack ("we," "our," or "us") operates a B2B marketplace platform connecting event planners with venues. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our platform at venuehack.com and related services.
By using VenueHack, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
Information We Collect
Account Information
When you create a VenueHack account, we collect your name, email address, company name, and contact details. For venue owners, we also collect business verification information.
Venue & Event Data
We collect information about venues listed on our platform, including photos, descriptions, pricing, availability, and technical specifications. For event planners, we collect event details and booking preferences.
Usage Information
We automatically collect data about how you use VenueHack, including pages viewed, search queries, features accessed, and interaction patterns to improve our service.
Payment Information
Payment data is processed securely through our payment partners. We store only necessary transaction records and do not retain full credit card numbers.
How We Use Your Information
Platform Operations
We use your data to operate VenueHack, process bookings, facilitate communications between venue owners and event planners, and provide customer support.
Service Improvement
Your usage data helps us understand how to improve VenueHack, develop new features, and optimize the platform experience for all users.
Communications
We send transactional emails (booking confirmations, updates) and, with your consent, marketing communications about new features and platform updates.
Security & Fraud Prevention
We use your information to detect and prevent fraudulent activity, ensure platform security, and protect the VenueHack community.
Information Sharing
Between Users
When you book a venue or receive a booking, we share necessary contact and event information between venue owners and event planners to facilitate the transaction.
Service Providers
We work with trusted third-party service providers for payment processing, email delivery, analytics, and hosting. These partners are contractually obligated to protect your data.
Legal Requirements
We may disclose information when required by law, to protect our rights, prevent fraud, or ensure user safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
Data Security
Protection Measures
We implement industry-standard security measures including encryption (SSL/TLS), secure data centers, regular security audits, and access controls to protect your information.
Data Retention
We retain your data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. You can request account deletion at any time.
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable laws.
Your Rights & Choices
Access & Correction
You can access, update, or correct your personal information at any time through your account settings or by contacting our support team.
Data Portability
You have the right to request a copy of your data in a machine-readable format.
Deletion
You can request deletion of your account and associated data. Some information may be retained for legal compliance or legitimate business purposes.
Marketing Opt-Out
You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or through your account preferences.
Cookie Management
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
International Data Transfers
Global Operations
VenueHack operates globally and may transfer data across borders to provide our services. We ensure appropriate safeguards are in place for international transfers.
Regional Compliance
We comply with applicable data protection laws including GDPR (Europe), CCPA (California), and other regional privacy regulations.
Cookies & Tracking
Essential Cookies
We use necessary cookies to enable core platform functionality, maintain security, and remember your preferences.
Analytics Cookies
With your consent, we use analytics tools to understand platform usage and improve user experience.
Third-Party Services
Some features may include third-party services (maps, payment processors) that use their own cookies. Please review their privacy policies.
Children's Privacy
Age Requirement
VenueHack is intended for business users and individuals 18 years or older. We do not knowingly collect information from children under 18.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@venuehack.com
Mail: VenueHack Privacy Team, 123 Event Plaza, New York, NY 10001
Phone: +1 (888) 555-0123
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of VenueHack after changes constitutes acceptance of the updated policy.