Terms of Service
Please read these terms carefully before using VenueHack. These terms govern your access to and use of our platform.
Last Updated: November 23, 2025
Welcome to VenueHack. These Terms of Service ("Terms") govern your access to and use of the VenueHack platform, website, and services (collectively, the "Platform"). VenueHack provides a B2B marketplace connecting event planners with venue owners.
By accessing or using VenueHack, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree to these Terms, do not use our Platform.
Acceptance of Terms
Agreement to Terms
By accessing or using VenueHack, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.
Modifications
We reserve the right to modify these terms at any time. We will notify users of material changes via email or platform notification. Continued use after changes constitutes acceptance of modified terms.
Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts to use VenueHack. By using our platform, you represent that you meet these requirements.
User Accounts & Responsibilities
Account Registration
To access certain features, you must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
Account Security
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach. We are not liable for losses resulting from unauthorized account access.
Professional Use
VenueHack is a B2B platform for professional event planning and venue management. Accounts must represent legitimate businesses or professional users.
Prohibited Activities
You may not use VenueHack to engage in fraudulent activity, harassment, spam, automated scraping, or any illegal purpose. Violations may result in immediate account termination.
Venue Listings & Bookings
Venue Owner Responsibilities
Venue owners must provide accurate information about their venues, including photos, descriptions, pricing, availability, and amenities. Misleading or false information is prohibited.
Booking Agreements
Bookings made through VenueHack constitute a binding agreement between the venue owner and event planner. Both parties must honor confirmed bookings according to the agreed terms.
Cancellation Policies
Venue owners set their own cancellation policies, which must be clearly stated in listings. Both parties must adhere to the stated cancellation terms for each booking.
VenueHack's Role
VenueHack acts as a marketplace platform connecting venue owners and event planners. We are not a party to the actual booking contract and are not responsible for disputes between users.
Payments & Fees
Platform Fees
VenueHack charges service fees for successful bookings. Fee structures are clearly disclosed before completing transactions and may vary by subscription tier.
Payment Processing
All payments are processed securely through our third-party payment partners. You agree to provide accurate payment information and authorize charges for bookings and fees.
Refunds
Refunds are governed by the venue's cancellation policy and applicable consumer protection laws. Platform service fees may be non-refundable except as required by law.
Taxes
You are responsible for all applicable taxes related to your use of VenueHack, including sales tax, VAT, or other transaction taxes.
Intellectual Property
Platform Content
All content on VenueHack, including text, graphics, logos, icons, images, and software, is the property of VenueHack or its licensors and is protected by copyright and trademark laws.
User Content
You retain ownership of content you submit (photos, descriptions, etc.) but grant VenueHack a worldwide, non-exclusive license to use, display, and distribute your content on the platform.
Content Standards
User-submitted content must not infringe on third-party rights, contain illegal material, or violate our community guidelines. We reserve the right to remove non-compliant content.
Copyright Infringement
If you believe your copyright has been infringed, contact us at legal@venuehack.com with detailed information. We respond promptly to valid DMCA notices.
Prohibited Conduct
User Conduct
You may not use VenueHack to violate laws, infringe rights, transmit harmful content, impersonate others, or interfere with platform operations.
Circumvention
You may not attempt to circumvent VenueHack's fee structure by conducting transactions off-platform after initial contact through VenueHack.
Data Scraping
Automated data collection, scraping, or harvesting of VenueHack content is strictly prohibited without written permission.
Enforcement
Violations may result in account suspension, termination, legal action, and reporting to law enforcement authorities.
Disclaimers & Limitations
Service Availability
VenueHack is provided 'as is' without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure service and may modify or discontinue features at any time.
Third-Party Relationships
We are not responsible for the quality, safety, or legality of venues listed, the accuracy of listings, or the ability of users to complete transactions.
Limitation of Liability
To the maximum extent permitted by law, VenueHack shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the platform.
Maximum Liability
Our total liability for any claims related to VenueHack shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
Dispute Resolution
Between Users
Disputes between venue owners and event planners should be resolved directly between the parties. VenueHack may provide mediation assistance but is not obligated to intervene.
Arbitration Agreement
Any dispute with VenueHack shall be resolved through binding arbitration rather than in court, except where prohibited by law. You waive the right to participate in class actions.
Governing Law
These terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles.
Informal Resolution
Before initiating arbitration, you agree to contact us at legal@venuehack.com to attempt informal resolution of any dispute.
General Provisions
Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and VenueHack regarding the use of our platform.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No Waiver
Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.
Assignment
You may not assign or transfer these terms. We may assign our rights and obligations to any party at any time without notice.
Questions About These Terms?
If you have questions or concerns about these Terms of Service, please contact our legal team:
Email: legal@venuehack.com
Mail: VenueHack Legal Department, 123 Event Plaza, New York, NY 10001
Phone: +1 (888) 555-0123
Important Notice
These Terms include important provisions such as a binding arbitration clause and class action waiver in the Dispute Resolution section. These provisions affect your rights and require most disputes to be resolved through individual arbitration rather than in court.
We may update these Terms periodically. Material changes will be communicated via email or platform notification. Your continued use of VenueHack after changes take effect constitutes acceptance of the revised Terms.
By using VenueHack, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.